Last update: August 03, 2026
Welcome to NUEVOBANCO. These terms and conditions (“Terms”) govern your use of our website, mobile applications and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
NUEVOBANCO is a licensed financial institution regulated by the European Central Bank and national financial authorities. We provide digital banking services including accounts, cards, transfers and loans.
To use our Services, you must:
When you create an account with us, you must provide accurate, complete and current information. You are responsible for maintaining the confidentiality of your account identifiers and for all activities that occur under your account.
You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
We offer various banking services, including but not limited to checking accounts, savings accounts, debit cards, credit cards and transfers. Specific terms for each service are provided when you register for that service.
Our card services are subject to additional terms and conditions provided at the time of card issuance. You agree to use the Cards only for lawful purposes and in accordance with the Card Network's rules.
Transfers are subject to regulatory requirements, including anti-money laundering controls. We reserve the right to delay or refuse transfers that do not comply with applicable laws.
Our current fee schedule is available on our website and in our mobile app. We may change our fees with 30 days notice. You are responsible for all charges associated with your use of our Services.
Your privacy is important to us. Our privacy policy explains how we collect, use and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.
We implement industry-standard security measures to protect your account and information. However, you are responsible for:
You agree not to:
All content, trademarks, and other intellectual property rights in our Services are owned by NUEVOBANCO or our licensors. You may not use our intellectual property without our prior written consent.
To the extent permitted by law, we limit our liability for any damages arising from your use of our Services. We are not liable for indirect, incidental or consequential damages.
You agree to indemnify and hold NUEVOBANCO harmless from any claims, damages or expenses arising from your violation of these Terms or your use of our Services.
We may terminate or suspend your account at any time for violation of these Terms or for any other reason permitted by law. You can close your account at any time by contacting customer support.
These Terms are governed by the laws of Luxembourg and the European Union. Any disputes will be resolved in the courts of Luxembourg.
We may update these Terms from time to time. We will notify you of significant changes by email or via our Services. Your continued use of our Services after changes indicates your acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at:
NUEVOBANCO
